Last Revised
AST RESEARCH, INC.        TECHNICAL BULLETIN # 1745          07/28/97 
 
 
 
TITLE:  LANDesk and Add-In Adapters
 
 
ISSUE 
 
   When a third-party adapter, such as a video card, is added to an 
   AST Bravo MS-T system that uses LANDesk Client Manager, the 
   system may generate an error message when loading. 
   
   The error will indicate there was a problem retrieving attributes 
   from the device, although the system will continue to function. 
   
   This issue applies to all Bravo MS-T systems.    

 
BACKGROUND 
 
   LANDesk relies on Management Information Format (MIF) files and 
   instrumentation (executable modules loaded to monitor Desktop 
   Management Interface (DMI)-compliant devices) to provide it with 
   details concerning the current state of the system.
   
   AST provides these modules for the devices shipped with the 
   system.    

 
ACTION 
 
   The error message displayed upon removal of the DMI-compliant 
   device does not impair system operation.  
   
   The device removal procedure is similar for all systems. The 
   specific example presented below will familiarize you with the 
   steps necessary to successfully remove an unneeded device.
   
   To remove the ATI Mach64 device from a Bravo MS system, perform 
   the following steps:
   
   1. Open LANDesk Client Manager.
   
   2. Under the Tools option open the DMI Control Panel.
   
   3. Scroll down to the line that indicates the mach64 
      device. The text of the line on the example machine 
      reads "ATI mach64 Direct Interface CI".
   
   4. Click File on the menu bar.
   
   5. Click Remove Component.
   
   6. Follow the prompts on the screen and confirm the 
      removal.
   
   
   After removing the component from the Control Panel you must 
   remove the instrumentation executable. Perform the following 
   steps to remove the mach64-related executable:
   
   1. Launch Notepad.
   
   2. Open the file C:\DMI\SIA\BIN\CSERVICE.XEQ.
   
   3. Scroll down (almost to the bottom of the file) until 
      you reach the line that contains vid_ac95. At the 
      beginning of this line, enter two forward slashes //. 
      The forward slashes will comment out this line.
   
   4. Save and exit the file.
   
   5. Properly shut down and restart the system.    

 
NOTES 
 
   For more information on DMI, feel free to browse the Desktop 
   Management Task Force’s web site located at www.dmtf.org.    

 
TAN TPR 1226JB 
 
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