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AST RESEARCH, INC.           TECHNICAL BULLETIN # 1226              6-20-95

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INSTALLING MICROSOFT REMOTE ACCESS ON THE ASCENTIA 900N/910N


PROBLEM

When Microsoft Windows For Workgroups 3.11 is installed on top of the default 
Windows 3.11 installation, on an AST Ascentia 900N or 910N, Remote Access 
Service will not work.  Remote Access will report "Error 692" or "Error 652" 
when it is activated.


CAUSE

Microsoft Remote Access Service requires the default COMM.DRV driver to be 
used.  The default Windows 3.11 load on the Ascentia 900N/910N systems 
replaces the default COMM.DRV with a special driver, SSCOMM.DRV, to work with 
the Cardsoft Cardview utility.  Installing Windows For Workgroups on top of 
this installation keeps the same SSCOMM.DRV.


SYSTEMS AFFECTED
AST PART NUMBER DESCRIPTION

All AST Ascentia 900N and Ascentia 910N systems


SOLUTION

Microsoft Windows for Workgroups 3.11 should be installed into a separate 
directory, other than the \WINDOWS directory.  This will ensure that none 
of the special settings from the old Windows 3.11 installation are carried 
over to Windows for Workgroups.  It is also necessary to install the 
VKD.386 keyboard driver after Windows for Workgroups 3.11 is installed, 
as described in TB # 0941.

If the particular modem to be used for Remote Access is not supported by 
Windows For Workgroups 3.11, it will also be necessary to obtain an 
appropriate MODEM.INF file from the modem manufacturer.  For example, 
the Megahertz XJ2288 28.8 kbps PCMCIA modem is not directly supported 
by Windows for Workgroups (resulting in "Error 692" when it is used), but 
Megahertz has a MODEM.INF file available, which does allow it to be used 
with Remote Access.